> ## Documentation Index
> Fetch the complete documentation index at: https://docs.heydollr.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help with the Dollr API, report bugs, and submit feature requests.

Monitor transactions via the [Status API](/api/status). For platform incidents and polling guidance, see [Status & incidents](/reference/status-and-incidents).

## Help Center

The Dollr Help Center has articles covering common integration questions, account setup, verification, and transaction troubleshooting.

Browse guides, FAQs, and troubleshooting articles.

***

## In-App Support

If you have a verified merchant account, you can get help directly from the **Merchant Dashboard**. This is the fastest way to reach the team for account-specific issues.

Found something broken? File a bug report and our engineering team will investigate. Have a suggestion? Submit a feature request from your dashboard. Open a support ticket for account or transaction questions.

Log in at [merchant.heydollr.app](https://merchant.heydollr.app) and navigate to **Help** in the sidebar.

***

## Developer Support

For API integration questions, technical issues, and anything related to this documentation:

| Channel                | Details                                                |
| ---------------------- | ------------------------------------------------------ |
| **Email**              | [dev@heydollr.app](mailto:dev@heydollr.app)            |
| **Help Center**        | [dollr.tawk.help](https://dollr.tawk.help)             |
| **Merchant Dashboard** | [merchant.heydollr.app](https://merchant.heydollr.app) |

When contacting support about a specific transaction, always include:

* Your `reference_id`
* The full request body you sent
* The HTTP response body and status code
* The approximate time of the request (with timezone)

***

## OpenAPI Specification

The machine-readable API specification is available at:

```
https://api.heydollr.app/openapi.json
```

Use it to generate client libraries, explore the full schema, or import into tools like Postman or Insomnia.