Monitor transactions via the Status API. For platform incidents and polling guidance, see Status & incidents.
Help Center
The Dollr Help Center has articles covering common integration questions, account setup, verification, and transaction troubleshooting.
Browse guides, FAQs, and troubleshooting articles.
In-App Support
If you have a verified merchant account, you can get help directly from the Merchant Dashboard. This is the fastest way to reach the team for account-specific issues.
Found something broken? File a bug report and our engineering team will investigate. Have a suggestion? Submit a feature request from your dashboard. Open a support ticket for account or transaction questions.
Log in at merchant.heydollr.app and navigate to Help in the sidebar.
Developer Support
For API integration questions, technical issues, and anything related to this documentation:
When contacting support about a specific transaction, always include:
- Your
reference_id
- The full request body you sent
- The HTTP response body and status code
- The approximate time of the request (with timezone)
OpenAPI Specification
The machine-readable API specification is available at:
https://api.heydollr.app/openapi.json
Last modified on May 22, 2026
